Refunds & Cancellations
Last updated: 28 September 2026
This policy applies to all services provided by The OSINT Group (TOG) Ltd (company number 14546105), International House, 36-38 Cornhill, London, EC3V 3NG, United Kingdom. It forms part of our Terms & Conditions.
To cancel a booking or ask for a refund, email support@theosintgroup.com with your name, invoice number and the service you booked.
1. Training courses (virtual and classroom)
| When you cancel | What happens |
|---|---|
| 30 days or more before the course starts | Full refund |
| 14 to 29 days before the course starts | 50% refund, or a free transfer to another course date |
| Less than 14 days before the course starts | No refund, but you can transfer to another date (subject to availability) or send a colleague in your place |
| After the course has started, or if you do not attend | No refund |
You can send a colleague in your place at any time at no extra cost. Please let us know their name before the course.
If we cancel or reschedule a course, you can choose a place on another date or a full refund.
2. Assessments and intelligence services
This covers Digital Vulnerability Assessments (DVA), Digital Red Team Assessments (DRTA), Intelligence Services, AIRS and other bespoke work.
- Before work starts: you can cancel for a full refund of anything you have paid.
- After work has started: you pay for the work completed up to the date we receive your cancellation, plus any costs we have already incurred on your behalf. We refund any amount you have paid above that.
- After the final report or deliverable has been delivered: the service is complete and no refund is due.
3. Monitoring services (Digital Bodyguard Monitoring)
- You can cancel ongoing monitoring at any time by giving us 30 days' written notice.
- Monitoring continues, and remains payable, until the end of the notice period.
- Payments for monitoring periods that have already passed are not refundable.
4. Consumers' right to cancel
If you are an individual booking for personal use (not for a business) in the UK or EU, you usually have 14 days from booking to cancel and get a full refund.
If you ask us to start a service within those 14 days, you will pay for any work already done when you cancel. You lose the right to cancel once the service has been fully completed. For training, this right ends if the course starts within the 14 days.
This section adds to, and does not reduce, the rights set out above.
5. If you are not happy with a service
If you believe a service was not delivered as agreed, please tell us within 14 days of delivery. We will look into it and, where appropriate, put it right, re-deliver the service, or give a full or partial refund.
6. How refunds are paid
- Refunds are made to the original payment method (card or bank account) within 14 days of being agreed.
- Refunds are made in the currency you paid in. We are not responsible for exchange-rate differences or for fees charged by your own bank or card provider.
- Depending on your bank, card refunds can take a further 5 to 10 working days to appear on your statement.
7. Contact
For any questions about this policy, contact us at support@theosintgroup.com.